edrivinglesson
drive2pass

Privacy Policy

Last updated: February 2025

eDrivingLesson ("we", "us", or "our") is committed to protecting the privacy of everyone who uses our website and driving lesson services. This policy explains what information we collect, why we collect it, and how we use it.

1. Information We Collect

When you enquire about or book driving lessons, we may collect the following personal information:

  • Contact details: name, email address, phone number, and WhatsApp number.
  • Location details: your postcode or home address so we can match you with an appropriate local instructor.
  • Lesson preferences: vehicle type (manual or automatic), preferred lesson times, and learning goals.
  • Communications: any messages you send us via our enquiry form, email, or WhatsApp.

We also collect basic technical data automatically when you visit our website, including your IP address, browser type, and pages visited, through standard web analytics tools.

2. How We Use Your Information

We use your personal information to:

  • Respond to your lesson enquiries and booking requests.
  • Match you with a suitable local driving instructor.
  • Confirm, schedule, and manage your lesson appointments.
  • Send you relevant updates about your lessons, such as instructor details or time changes.
  • Improve our website and services through anonymised analytics.

We do not use your data for unsolicited marketing or share it with third-party marketing companies.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity: to fulfil your booking and deliver driving lessons.
  • Legitimate interests: to respond to enquiries and improve our services.
  • Consent: where you have explicitly opted in to receive communications from us.

4. How We Store and Protect Your Data

We take the security of your personal information seriously. Your data is stored securely and accessed only by authorised staff and instructors who need it to deliver your lessons. We use industry-standard encryption for data transmitted via our website.

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations, typically no longer than three years after your last lesson or enquiry.

5. Sharing Your Data

We share your data only with the driving instructor assigned to your lessons, and only the information they need (your name, contact number, and location) to arrange pick-up and communicate with you. We do not sell or rent your personal data to any third party.

We may be required to disclose personal data to comply with a legal obligation or protect the safety of our staff or customers.

6. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (the "right to be forgotten").
  • Object to or restrict how we process your data.
  • Data portability — receive your data in a commonly used format.

To exercise any of these rights, contact us at the details below. We will respond within 30 days.

7. Cookies

Our website uses cookies to improve your experience and analyse site traffic. Please see our Cookie Policy for full details and how to manage your preferences.

8. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be noted on this page with an updated date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data rights have not been respected.